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Stories and Insights from Our Community

Patient Experience

Connecting To Patients. Improving Care.

I'd Hate to be His Patient

I don’t know about you, but I’m up to my eyeballs in “patient experience” focus, metrics and...

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Toppling Healthcare's Top-Down Mindset

The changes to healthcare—not just in policy, regulation, and payment but also the tectonic...

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What Doctors Don't Ask

“How are you feeling?” It’s a question we frequently ask patients – on rounds, in the clinic,...

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My Patients Think I Don't Listen. Seriously?

Q: Not sure if it’s our EHR, the 26th patient of the day, or all the interruptions I contend...

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Suffering from Unnecessary Test Requests?

Q: “I think I might be suffering from unnecessary test requests?”

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Your Guess is as Good as Mine: Managing a Patient without a Diagnosis

Q: I’m an Internist, and I’ve been practicing for more than 16 years. A recent case prompted me...

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Time Waster or Time Saver?

Q: “Yesterday, I read an article by a fellow physician suggesting that many of us are not as...

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Referrals that Don't Disrupt Your Day

Q: As a sub-specialist, I have seen deterioration in the communication of consult requests over...

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No Good No Shows

Q: As a Medical Director of a primary care clinic, I am concerned that we are not adequately...

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Better Than the Purple Pill

When it comes to talking with patients about their diagnosis, how much of the information do you...

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