No Good No Shows

Stephen Beeson, MD

Written by Stephen Beeson, MD

Q: As a Medical Director of a primary care clinic, I am concerned that we are not adequately addressing what seems to be a growing problem of patients not showing up for their appointments. I want to make sure we are doing all we can to improve patient compliance, but that often begins with getting them through the door.

A: We all know what a costly problem no-shows can be. A recent MGMA survey showed that the average no-show rate for medical practices is around twelve percent - with some groups as high as fifty percent. Medscape recently published an article on ways to decrease no-shows that’s worth sharing.

Here’s a quick distillation of what they are finding...