Stories and Insights from Our Community

Patient Experience

Connecting To Patients. Improving Care.

Time Waster or Time Saver?

Q: “Yesterday, I read an article by a fellow physician suggesting that many of us are not as...

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Referrals that Don't Disrupt Your Day

Q: As a sub-specialist, I have seen deterioration in the communication of consult requests over...

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No Good No Shows

Q: As a Medical Director of a primary care clinic, I am concerned that we are not adequately...

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Better Than the Purple Pill

When it comes to talking with patients about their diagnosis, how much of the information do you...

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In Good Hands

“You’re in good hands.”

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Without Compromise

Phil Yphantides, MD, or “Dr. Phil” as patients often call him, shows us just how potent...

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Close to the Heart

Spend a few minutes with Wendy Woods-Swafford MD., M.P.H., and you quickly sense just how deep...

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Finding Greatness in His Profession - One Patient at a Time

One of the first things Nick Fustino, MD, said to us was, “The first time I heard the term...

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No Hugs Required: Real Empathy in the Exam Room

Jill Kruse, MD, doesn't see empathy as another thing to do, but as an essential ingredient for...

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Want to Engage Your Patients? Begin with Acknowledgement

The increased chatter we’re all hearing around engaging patients (AKA: “How in the world can I...

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